Delivery and Returns Information
We deliver orders to all parts of the UK . Delivery charges are based on the weight and size of the parcel and are charged at cost. Remember we do also have lots of product packs with delivery included in the price!
Costs are from £1.80 for a Large letter size which would be about 10 key fobs or a small plaque anywhere in the UK. Orders up to 2 Kilos cost £3.95 (small parcel...1st class or second class signed for depending on weight) and this would be something like a pyrography pen type kit with the blanks pack or 4 large plaques or several smaller ones. Larger orders over 2 kilos are sent by Fed Ex to UK mainland addresses, excluding outlying areas like Islands Highlands and Northern ireland which are sent by Parcel force or Royal Mail. We charge 7.99 inc vat for Fedex. It actually costs us 9.30. We can use a cheaper service but Fed ex are so reliable and we here lots of people complaining about other companies so we are sticking with them and sharing the cost somewhat.
You can easily check your estimated delivery cost at every stage of adding items to your shopping cart. Just simply click on the shopping cart button at the top of every page then click on view cart.Here you can enter your post code, county and then estimate delivery costs. Once you have put your postcode in you can come back and check again without re entering any information. You can also add,delete and change quantities of items in your shopping cart very easily to get the best value delivery.
Delivery times depend on the size and complexity of the order. Small orders are usually sent out within a couple of days and larger orders within a couple of weeks.
For orders to Ireland please contact us by email so that we can estimate the cost of delivery for you.
Everything is made to order by hand so please bear this in mind and don't forget it's worth the small wait for good quality products.